After a busy year of focusing its efforts on first rate customer care, Baxi has been picked out as an example of customer service best practices, being placed in the top ten in the top 50 Companies for Customer Service 2014.
The Top 50 Companies for Customer Service, compiled by Call Centre, commends the very best providers of customer service in the UK. All companies have been shortlisted based on feedback from actual customers who have experienced their services across a variety of communications channels, from customer service hotlines to websites and social media.
The top 10 award was presented to Baxi by ex - Countdown presenter Rachel Riley and Comedian Josh Widdicombe at a gala event last week in Westminster, and saw the Baxi team fight off other prominent UK companies to become a key benchmark for exemplary customer service.
2014 has been a year of change for the Baxi's Customer Contact Centre, with great time and investment put in to determine customers' needs and desires, and aligning the service with the Baxi ethos of making things easy for its customers.
David Willetts, general manager of Baxi Genuine Parts and Customer Contact Centre, comments: "The award comes as a great achievement for Baxi - I am very proud of the team and grateful for all of their hard work this year.
"With a new team structure, new approach to managing customer experience, and new branding to contend with, the team has really risen to the challenge, and achieving top ten status in the Top 50 Companies for Customer Service has been the icing on the cake.'